When Do I need to Arrive for my Procedure?

You will receive a call the day before your scheduled procedure informing you of your arrival time. Our Laboratory and Radiology departments are open from 8:00 AM to 5:00 PM for diagnostic testing procedures. You must be registered before any procedure or diagnostic test.

Where do I go when I arrive?

Cypress Pointe Hospital has two entrances. When you meet with or have a phone interview with our Pre-Admissions team, they will tell you which entrance to use when you arrive.

Do I Need to Bring a List of Medications I’m taking?

You should bring a list of all medications and supplements you are taking because some may cause interactions and side effects. If you are going to stay overnight, you should bring all your medications with you the day of your procedure. Presenting an updated list of prescription and over-the-counter medications you take is important to keep you safe.

How do I Order Meals During My Hospital Stay?

A member of our Dietary team visits each unit daily to provide menus for patient meals. Staff is also available to address specific dietary needs or concerns you may have. Your doctor may also prescribe a meal plan, and your menu options will depend on his orders. You may be restricted from eating certain foods or ingredients or need foods prepared in certain ways. Our Café’ is open for family members and visitors. Learn more about our café here.


Do You Have Care Coordinators to Help me at Discharge?

The moment you enter the hospital our care coordination team will begin assessing potential discharge needs. Our care coordination team includes your nurses, RN Case Managers, hospital pharmacists and physical therapists whose goal is to assure you have the care you need once you leave the hospital.


Should I Arrange for Special Transportation at Discharge?

Your health, safety and welfare are important to us, so we ask that you have someone drive you home when you are discharged.


What are Visiting Hours and Visitation Policies?

Cypress Pointe Hospital strives to provide an open visitation policy. We understand that seeing friends and family can offer comfort during your stay. However, this can at times be challenging for patients who need total rest for recovery or when extended families are visiting. If you have questions or concerns about visitation options, please discuss them with your care team. Pets are not allowed however the hospital does allow service animals and therapy dogs.


How can Friends and Family Contact me During my Stay?

Unless you specified that you don’t want to be contacted during your stay, friends and family can reach you by calling the hospital’s main number, (985) 510-6200, and by asking for you by name. To protect your privacy, callers receive no information about your location or medical condition.


Are there Designated Smoking Areas at the Hospital?

NO SMOKING is permitted on the campus of Cypress Pointe Hospital.  As part of our commitment to protect and promote good health, Cypress Pointe Hospital is a smoke-free, tobacco-free campus.


Who can I contact with Feedback about My Hospital Stay?

We value your feedback – your input helps us improve our services. Don’t hesitate to talk to your nurse, charge nurse (nursing supervisor) or a member of our team. During your stay, you may receive a visit from a nursing leader or a member of the patient experience team to make sure you are satisfied with your care and treatment. If you or a family member has a concern, please contact a member of our patient experience team at 985-510-6165.


Can you estimate the Price of a Procedure or Test?

For your convenience, we can provide price estimates for services and diagnostic testing. Since we cannot anticipate all the charges associated with your treatment plan, we can’t determine the exact total cost of a procedure in advance. As a result, the final bill may differ from the estimate provided.


What are my Out-Of-Pocket Expenses?

Your out-of-pocket expenses are the portion of your bill that’s your responsibility. This varies and depends on your individual insurance coverage.


How Can I find out What your Hospital Charges Are?

The Cypress Pointe Hospital Charge Master contains the prices of all services, goods and procedures for which a separate charge exists. It is used to generate a bill to a hospital patient or a patient’s health insurance provider. In compliance with the centers for Medicare and Medicaid Services rule (CMS-1694-F), the Cypress Pointe Hospital Chargemaster is provided here. The Chargemaster lists the itemized price of all hospital charges and does not reflect what an insurance company will pay based on contracted rates or what a patient will owe as an estimated out-of-pocket expense.


What Insurances Do You Accept?

Cypress Pointe Hospital is a contracted service provider with private health insurance plans and several Medicare Advantage plans. A list of our contracted insurance partners can be found here.